The University of Florida (UF) offers a wide range of computer resources and support services to its students, faculty, and staff. The UF Computing Help Desk is the primary point of contact for all computer-related issues, providing assistance with hardware, software, and network problems. The help desk is staffed by experienced technicians who can help with everything from basic computer setup to complex technical issues.
UF Computing Help Desk Services
The UF Computing Help Desk provides a variety of services, including:
- Hardware and software support for UF-owned and personally-owned computers
- Assistance with network connectivity and wireless access
- Help with email and calendar setup and troubleshooting
- Support for UF-approved software applications, including Microsoft Office and Adobe Creative Cloud
- Aid with computer security and virus removal
The help desk also offers online resources, including tutorials, FAQs, and troubleshooting guides, to help users resolve common issues on their own.
Getting Help from the UF Computing Help Desk
There are several ways to get help from the UF Computing Help Desk, including:
- Phone: Call the help desk at (352) 392-HELP (4357) during business hours
- Email: Send an email to helpdesk@ufl.edu for assistance
- Online Form: Submit a help request through the UF Computing Help Desk website
- In-Person: Visit the help desk in person at the UF Computing Help Desk location
The help desk is open Monday through Friday from 8am to 6pm, and Saturday and Sunday from 12pm to 6pm, during the fall and spring semesters.
| Service | Hours of Operation |
|---|---|
| Phone Support | Monday - Friday, 8am - 6pm; Saturday and Sunday, 12pm - 6pm |
| Email Support | 24/7 |
| Online Form | 24/7 |
| In-Person Support | Monday - Friday, 8am - 6pm; Saturday and Sunday, 12pm - 6pm |
UF Computer Security
UF takes computer security very seriously, and offers a range of resources and services to help users protect their computers and data. These include:
- Antivirus software available for download through the UF Computing Help Desk website
- Firewall configuration and setup assistance
- Secure authentication methods, such as two-factor authentication, to protect user accounts
- Regular security updates and patches for UF-owned computers
- Education and awareness programs to help users recognize and avoid phishing scams and other online threats
UF also has a number of policies and procedures in place to ensure the security and integrity of its computer systems and data, including the UF Computer Security Policy and the UF Data Security Policy.
UF Computer Labs
UF has a number of computer labs located throughout the campus, which offer access to a range of computers and software applications. These labs are available for use by UF students, faculty, and staff, and are equipped with:
- Windows and Mac computers, with a range of software applications installed, including Microsoft Office and Adobe Creative Cloud
- Printers and scanners, for printing and scanning documents and images
- High-speed internet access, for research and online activities
- Assistive technology, such as screen readers and speech-to-text software, to support users with disabilities
The computer labs are open during regular business hours, and are staffed by lab assistants who can provide technical support and assistance.
What are the hours of operation for the UF Computing Help Desk?
+The UF Computing Help Desk is open Monday through Friday from 8am to 6pm, and Saturday and Sunday from 12pm to 6pm, during the fall and spring semesters.
How do I get help with a computer issue?
+You can get help with a computer issue by calling the UF Computing Help Desk at (352) 392-HELP (4357), sending an email to helpdesk@ufl.edu, submitting a help request through the UF Computing Help Desk website, or visiting the help desk in person.
What computer security resources are available to UF students, faculty, and staff?
+UF offers a range of computer security resources, including antivirus software, firewall configuration and setup assistance, secure authentication methods, regular security updates and patches, and education and awareness programs to help users recognize and avoid phishing scams and other online threats.
