The University of Florida (UF) IT Help Desk is a critical resource for students, faculty, and staff, providing technical support and assistance with a wide range of technology-related issues. Located in Gainesville, Florida, the UF IT Help Desk is part of the University of Florida's Information Technology (IT) department, which is responsible for providing and supporting the university's technology infrastructure. The help desk is staffed by a team of highly trained and experienced technicians who are dedicated to helping users resolve their technical issues quickly and efficiently.
Services Offered by the UF IT Help Desk
The UF IT Help Desk offers a variety of services to support the university community, including troubleshooting and repair of computer hardware and software, assistance with network and internet connectivity, and help with email and other online services. The help desk also provides support for university-owned devices, including laptops, desktops, and mobile devices, as well as assistance with software installation and configuration. Additionally, the UF IT Help Desk offers training and documentation on a wide range of technology topics, including computer security, data backup and recovery, and software applications.
Hours of Operation and Contact Information
The UF IT Help Desk is open Monday through Friday from 7:30 am to 6:00 pm, and Saturday and Sunday from 12:00 pm to 5:00 pm. Users can contact the help desk by phone at (352) 392-HELP (4357), or by email at helpdesk@ufl.edu. The help desk is also available for walk-in support at the UF Computing Help Desk, located in the Hub, room 132. Users can also submit a help request online through the UF IT Help Desk website, which allows them to track the status of their request and receive updates on the progress of their issue.
| Service | Description |
|---|---|
| Computer Hardware Support | Troubleshooting and repair of computer hardware, including laptops, desktops, and mobile devices |
| Software Support | Assistance with software installation, configuration, and troubleshooting, including Microsoft Office, Adobe Creative Cloud, and other university-licensed software |
| Network and Internet Support | Assistance with network and internet connectivity, including Wi-Fi and wired connections |
| Email Support | Help with email setup, configuration, and troubleshooting, including Gmail and other university email services |
Additional Resources and Services
In addition to the services offered by the UF IT Help Desk, the university also provides a range of additional resources and services to support the technology needs of students, faculty, and staff. These include the UF IT Training and Documentation website, which offers online tutorials, guides, and other resources on a wide range of technology topics, as well as the UF IT Knowledge Base, which provides answers to frequently asked questions and solutions to common technical issues. The university also offers a range of technology-related workshops and training sessions, which are designed to help users develop their technology skills and stay up-to-date with the latest technology trends and best practices.
UF IT Training and Documentation
The UF IT Training and Documentation website is a comprehensive resource that provides users with access to a wide range of online tutorials, guides, and other resources on technology-related topics. The website includes tutorials on Microsoft Office, Adobe Creative Cloud, and other university-licensed software, as well as guides on computer security, data backup and recovery, and other technology-related topics. The website also includes a range of online training sessions, which are designed to help users develop their technology skills and stay up-to-date with the latest technology trends and best practices.
- Microsoft Office tutorials
- Adobe Creative Cloud tutorials
- Computer security guides
- Data backup and recovery guides
- Online training sessions
What are the hours of operation for the UF IT Help Desk?
+The UF IT Help Desk is open Monday through Friday from 7:30 am to 6:00 pm, and Saturday and Sunday from 12:00 pm to 5:00 pm.
How do I contact the UF IT Help Desk?
+Users can contact the UF IT Help Desk by phone at (352) 392-HELP (4357), or by email at helpdesk@ufl.edu. The help desk is also available for walk-in support at the UF Computing Help Desk, located in the Hub, room 132.
What services does the UF IT Help Desk offer?
+The UF IT Help Desk offers a range of services, including troubleshooting and repair of computer hardware and software, assistance with network and internet connectivity, and help with email and other online services.
