The University of Georgia (UGA) EITS Help Desk is a critical resource for students, faculty, and staff, providing technical support and assistance with a wide range of technology-related issues. Located in the University's Enterprise Information Technology Services (EITS) department, the Help Desk is the primary point of contact for individuals experiencing technical difficulties or requiring guidance on various technology topics.
Services and Support Offered
The UGA EITS Help Desk offers a broad range of services, including troubleshooting and repair of computer hardware and software, assistance with network connectivity and authentication, and support for various university-supported applications and systems. The Help Desk team is also available to provide guidance on best practices for technology use, including data security, password management, and online safety. Additionally, the Help Desk offers support for university-owned devices, including laptops, desktops, and mobile devices, as well as assistance with university-provided software and services.
Hours of Operation and Contact Information
The UGA EITS Help Desk is available to assist users during regular business hours, Monday through Friday, from 8:00 a.m. to 5:00 p.m. Eastern Time. Users can contact the Help Desk via phone, email, or by submitting a support request through the university’s online support portal. The Help Desk is located in the University’s Main Library, and users can also visit in person for assistance. The contact information for the UGA EITS Help Desk is as follows:
| Contact Method | Details |
|---|---|
| Phone | (706) 542-3106 |
| helpdesk@uga.edu | |
| Online Support Portal | https://eits.uga.edu/helpdesk |
| Location | Main Library, University of Georgia |
Troubleshooting and Support Process
When contacting the UGA EITS Help Desk, users can expect a thorough and efficient troubleshooting and support process. The Help Desk team will work to identify the root cause of the issue and provide a timely resolution, which may involve remote desktop support, on-site assistance, or guidance on self-help resources. The Help Desk team is committed to providing excellent customer service and ensuring that users receive the support they need to successfully utilize university technology resources.
Common Issues and Solutions
The UGA EITS Help Desk commonly assists users with issues related to password management, network connectivity, and software installation. Users can also expect guidance on best practices for data security, including the use of strong passwords, two-factor authentication, and regular software updates. Additionally, the Help Desk team can provide support for university-specific applications and systems, such as the university’s learning management system and student information system.
- Password management and reset
- Network connectivity and authentication
- Software installation and troubleshooting
- Data security and best practices
- University-specific applications and systems
What are the hours of operation for the UGA EITS Help Desk?
+The UGA EITS Help Desk is available to assist users during regular business hours, Monday through Friday, from 8:00 a.m. to 5:00 p.m. Eastern Time.
How can I contact the UGA EITS Help Desk for assistance?
+Users can contact the UGA EITS Help Desk via phone, email, or by submitting a support request through the university’s online support portal.
What types of issues can the UGA EITS Help Desk assist with?
+The UGA EITS Help Desk can assist with a wide range of technology-related issues, including troubleshooting and repair of computer hardware and software, network connectivity and authentication, and support for university-specific applications and systems.
