Water Services Calgary

Calgary, a city in the province of Alberta, Canada, is known for its rich water resources and well-developed water services infrastructure. The city's water supply is managed by the City of Calgary's Water Services department, which is responsible for providing safe and reliable drinking water to its residents. The department's mission is to deliver high-quality water services that meet the needs of the community while protecting the environment and promoting sustainability.
Water Supply and Treatment

The City of Calgary’s water supply comes from two main sources: the Bow River and the Elbow River. The water is treated at one of the city’s three water treatment plants: the Bearspaw Water Treatment Plant, the Glenmore Water Treatment Plant, and the Pine Creek Water Treatment Plant. The treatment process involves several stages, including coagulation, sedimentation, and filtration, to remove impurities and contaminants from the water. The treated water is then disinfected with chlorine or ultraviolet (UV) light to kill bacteria and other microorganisms.
Water Distribution and Infrastructure
The City of Calgary’s water distribution system consists of over 4,500 kilometers of water mains, which transport treated water from the treatment plants to homes, businesses, and institutions throughout the city. The system also includes numerous pumping stations, reservoirs, and valves that help to maintain water pressure and flow. The city’s water infrastructure is designed to meet the needs of a growing population, with a focus on reliability, efficiency, and sustainability.
Water Treatment Plant | Capacity (MLD) |
---|---|
Bearspaw Water Treatment Plant | 420 |
Glenmore Water Treatment Plant | 435 |
Pine Creek Water Treatment Plant | 120 |

The City of Calgary's water services department also offers a range of programs and services to help residents and businesses conserve water and reduce their water bills. These include water-efficient appliance rebates, rain barrel sales, and water-saving tips. The department also provides information and resources on water conservation, watershed protection, and stormwater management.
Stormwater Management
The City of Calgary’s stormwater management system is designed to collect and convey rainwater and snowmelt from streets, sidewalks, and buildings to nearby waterways. The system includes a network of storm sewers, creeks, and rivers that help to prevent flooding and protect water quality. The city’s stormwater management program also includes initiatives to reduce stormwater pollution and improve water quality in local waterways.
The City of Calgary's water services department works closely with other city departments, such as Public Works and Planning and Development, to ensure that water services are integrated into city planning and development. This includes infrastructure planning, land use planning, and environmental planning to protect water resources and promote sustainability.
How do I report a water leak or main break in Calgary?
+To report a water leak or main break in Calgary, call the City of Calgary's 24-hour water emergency line at 311 or 403-268-2489. You can also report a water leak or main break online through the city's website.
How can I reduce my water bill in Calgary?
+To reduce your water bill in Calgary, consider installing low-flow showerheads and toilets, fixing leaks promptly, and using water-efficient appliances. You can also take advantage of the city's water-efficient appliance rebate program and water-saving tips.
The City of Calgary’s water services department is committed to providing safe, reliable, and sustainable water services to its residents. By investing in water infrastructure, promoting water conservation, and protecting water quality, the city is working to ensure a healthy and prosperous future for its community.