The Yale University Information Technology Services (ITS) Help Desk is a vital resource for students, faculty, and staff, providing technical support and assistance with a wide range of IT-related issues. Located in the heart of the Yale campus, the ITS Help Desk is committed to delivering exceptional service and ensuring that the university community has access to the technology and resources they need to succeed.
Services and Support
The ITS Help Desk offers a comprehensive range of services, including hardware and software support, network and connectivity assistance, and training and consultation on various IT topics. The team of experienced technicians and support staff are available to help with everything from setting up a new computer or mobile device to troubleshooting complex technical issues. Some of the specific services provided by the ITS Help Desk include:
- Technical support for Yale-owned computers and devices
- Assistance with Yale's virtual private network (VPN) and remote access
- Help with email and calendar setup and troubleshooting
- Support for online learning platforms and tools, such as Canvas and Zoom
- Guidance on IT security best practices and data protection
Hours of Operation and Contact Information
The ITS Help Desk is open Monday through Friday from 8:00 am to 6:00 pm, with extended hours during peak periods such as the start of the academic year. The team can be reached by phone, email, or in person at their location in the Yale University Library. For urgent issues, the ITS Help Desk also offers a 24⁄7 emergency support hotline.
Contact information for the ITS Help Desk includes:
| Service | Contact Information |
|---|---|
| Phone | 203-432-9000 |
| helpdesk@yale.edu | |
| In Person | Yale University Library, 120 High Street, New Haven, CT 06511 |
Self-Service Resources
In addition to the direct support provided by the ITS Help Desk, Yale University also offers a range of self-service resources to help students, faculty, and staff troubleshoot and resolve common IT issues. These resources include:
- Online knowledge base with articles and tutorials on IT topics
- Self-service password reset tool
- IT service catalog with information on available services and support
- Online training and professional development opportunities
Technical Specifications and Requirements
Yale University has established technical specifications and requirements for computers and devices used on campus, including minimum hardware and software standards. The ITS Help Desk can provide guidance on these requirements and offer recommendations for purchasing or upgrading devices to meet university standards.
Some of the technical specifications and requirements include:
| Category | Specification |
|---|---|
| Operating System | Windows 10 or macOS High Sierra (or later) |
| Processor | Intel Core i5 or i7 (or equivalent) |
| Memory | 8 GB or more of RAM |
| Storage | 256 GB or more of solid-state storage |
What are the hours of operation for the ITS Help Desk?
+The ITS Help Desk is open Monday through Friday from 8:00 am to 6:00 pm, with extended hours during peak periods. The team also offers a 24/7 emergency support hotline.
How do I contact the ITS Help Desk for technical support?
+The ITS Help Desk can be reached by phone at 203-432-9000, by email at helpdesk@yale.edu, or in person at their location in the Yale University Library.
The Yale ITS Help Desk is an essential resource for the university community, providing technical support and assistance with a wide range of IT-related issues. With their comprehensive range of services, self-service resources, and technical expertise, the ITS Help Desk is dedicated to helping students, faculty, and staff succeed in their academic and professional pursuits.
