Yale University's Information Technology Services (ITS) provides a wide range of technical support and resources to the university community. The ITS department is responsible for maintaining and supporting the university's computer networks, hardware, and software, as well as providing assistance with technology-related issues. With a strong focus on innovation and customer service, Yale ITS strives to provide timely and effective support to students, faculty, and staff.
Overview of Yale ITS Support Services
Yale ITS offers a comprehensive array of support services, including help desk support, desktop support, and network support. The help desk is available to provide assistance with general technology-related issues, such as password resets, email setup, and software installation. Desktop support is available to provide on-site assistance with hardware and software issues, while network support is responsible for maintaining the university’s network infrastructure and ensuring that all systems are running smoothly.
Help Desk Support
The Yale ITS help desk is the primary point of contact for technology-related issues. The help desk is staffed by knowledgeable and friendly technicians who are available to provide assistance via phone, email, or in person. Some of the services offered by the help desk include:
- Password resets and account management
- Email setup and configuration
- Software installation and troubleshooting
- Hardware troubleshooting and repair
- Network connectivity issues
In addition to these services, the help desk also provides general information and guidance on using Yale's technology resources, including online tutorials and user manuals.
Desktop Support
Yale ITS desktop support provides on-site assistance with hardware and software issues. Desktop support technicians are available to visit offices and labs to troubleshoot and repair computer hardware, install software, and provide training on using university-supported applications. Some of the services offered by desktop support include:
- Hardware installation and configuration
- Software installation and troubleshooting
- Computer setup and configuration
- Peripheral installation and configuration (e.g. printers, scanners)
- Troubleshooting and repair of computer hardware
Desktop support technicians are also available to provide training and guidance on using university-supported applications, such as Microsoft Office and Adobe Creative Cloud.
Network Support
Yale ITS network support is responsible for maintaining the university’s network infrastructure, including wired and wireless networks. Network support technicians ensure that all systems are running smoothly and that network connectivity is available to all members of the university community. Some of the services offered by network support include:
- Network configuration and troubleshooting
- Wireless network setup and configuration
- Network security and monitoring
- Firewall configuration and management
- Network performance optimization
In addition to these services, network support technicians are also available to provide guidance on network security best practices and to assist with network-related projects and initiatives.
| Service | Description |
|---|---|
| Help Desk Support | General technology-related support via phone, email, or in person |
| Desktop Support | On-site assistance with hardware and software issues |
| Network Support | Maintenance and support of university network infrastructure |
Best Practices for Working with Yale ITS
To get the most out of Yale ITS support services, it’s a good idea to follow some best practices. These include:
- Being prepared to provide detailed information about the issue or problem you're experiencing
- Having all necessary equipment and software available and ready for use
- Being available to meet with technicians or provide remote access to your computer or device
- Following up with technicians to ensure that issues have been resolved and that you're satisfied with the service you've received
By following these best practices, you can help ensure that you receive prompt and effective support from Yale ITS.
What are the hours of operation for the Yale ITS help desk?
+The Yale ITS help desk is available Monday through Friday from 8am to 6pm, and Saturday and Sunday from 10am to 6pm. Extended hours are available during peak periods, such as the start of the semester.
How do I request desktop support from Yale ITS?
+To request desktop support, simply contact the Yale ITS help desk via phone or email and provide a detailed description of the issue or problem you’re experiencing. A technician will be dispatched to your location as soon as possible.
What types of software are supported by Yale ITS?
+Yale ITS supports a wide range of software applications, including Microsoft Office, Adobe Creative Cloud, and specialized software for specific departments and programs. For a complete list of supported software, please visit the Yale ITS website.
